iFLYTEK · Customer information

Shipping policy

Updated: 2 November 2026

This shipping policy applies to orders placed through this website for delivery to Singapore, Hong Kong, Taiwan, Malaysia and Thailand. Sales and customer support are handled by Wantjoin International Investment Limited.

Shipping charges

Standard shipping: HK$100 for an eligible merchandise subtotal below HK$1,500.
Free standard shipping for an eligible merchandise subtotal of HK$1,500 or more.
Express shipping: HK$300, with no minimum order value. Express shipping is not included in the free standard shipping offer.

The threshold is based on the merchandise subtotal after discounts, before shipping and taxes. The shipping rates and free-shipping threshold above are based on HKD and converted to the applicable local currency at checkout. Product prices are displayed in the selected market’s currency and include applicable taxes where indicated. The final shipping charge, taxes and transaction currency are shown at checkout before payment.

Availability and order processing

Shipping availability depends on the product, stock and delivery address. If a shipping method is not offered at checkout, contact us before placing an order. Pre-orders and special-order products follow the arrangements stated for the relevant product.

Delivery estimates

Estimated delivery to Singapore is 3–5 working days. This is an estimate, not a guaranteed arrival date. Stock availability, customs clearance, public holidays and carrier disruptions may affect delivery. A separate faster delivery commitment for express shipping is not currently offered; contact us before choosing express shipping if your order is time-sensitive.

Tracking

When tracking is available, shipment details will be provided after dispatch. Tracking updates may take time to appear on the carrier’s system.

Taxes and import charges

Review the taxes and charges shown at checkout. If goods are dispatched across a border, customs clearance or import charges may apply. Contact us before ordering if the treatment of import charges is unclear for your shipment.

Address changes and delivery problems

Please check your full delivery address, postal code and contact details before checkout. Email us promptly if an address needs correcting. Changes may not be possible after dispatch. If a parcel is delayed, missing or arrives damaged, contact us with the order number and relevant photos so we can investigate with the carrier. Keep the packaging while the issue is reviewed.